The VTech Difference Industry-leading warranties Best-in-class warranties (three years for SIP desksets, two years for SIP and analog conference phones, one year for headsets) ensure customer satisfaction. If a replacement phone is needed, we send new (not refurbished like many of our competitors) product as an advanced parts replacement (APR). This translates to less downtime and more satisfaction for your customers and partners. 26 U.S.-based support Receive end-to-end complimentary support (pre-sales, post sales and field sales) from a team of U.S.-based sales people, engineers and marketing executives. Account managers throughout the U.S., Canada and Central America/Latin America (CALA) region uniquely position themselves to support your sales efforts. Our dedicated team of technical sales engineers provide an added level of specialized support. Vertically-integrated infrastructure Our global team of more than 1,500 R&D professionals continually innovate VTech products through state- of-the-art research, engineering and global design influence. Because VTech manages all phases of R&D, production, manufacturing, sales and support, we deliver affordable, high-quality products to customers.