Frequently asked questions

My telephone does not work at all.

Make sure the telephone base is installed properly, and battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base after use, and return the pendant to the pendant charger after use.

The display shows No line. I cannot hear the dial tone.

Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord.

If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider.

You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions.

I cannot dial out.

Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

Eliminate any background noise. Mute the handset before dialing, or dial from another room in your home with less background noise.

The display shows To register HS, see manual. The handset does not work at all.

The handset is deregistered from the telephone base. Follow the steps in Add and register expansion handset to register the handset back to the telephone base.

The display shows Low battery.

Place the handset in the charger for charging.

The battery does not charge in the handset or the handset battery does not accept charge.

Make sure the handset is placed in the charger correctly.

If the battery is completely depleted, charge the battery for at least 30 minutes before use.

You may need to purchase a new battery.

The telephone does not ring when there is an incoming call.

Make sure the ringer volume is not set to off.

The handset may be too far from the telephone base. Move it closer to the telephone base.

My handset beeps and is not performing normally.

Move the handset closer to the telephone base. It may be out of range.

I experience poor sound quality when using the handset speakerphone.

For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dialing keys facing up.

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is interference during a telephone conversation. My calls fade out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.

The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.

The caller may not be calling from an area which supports caller ID.

The caller ID information displays after the first or second ring.

Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

The outgoing announcement is not clear.

When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

Make sure there is no background noise when recording.

The answering system does not answer after the correct number of rings.

Make sure the answering system is on. When the answering system is on, ANS ON should display on the cordless handset.

If toll saver is activated, the number of rings changes to two when you have new messages stored.

If the memory is full or the system is off, the system will answer after 10 rings.

If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail service answers. To determine how many rings activate your voicemail service, contact your telephone service provider.

The answering system does not record messages.

Make sure the answering system is on. When the answering system is on, ANS ON should display on the cordless handset.

When the answering machine memory is full, it does not record new messages until some old messages are deleted.

If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail service answers. To determine how many rings activate your voicemail service, contact your telephone service provider.

The messages on the answering system are very difficult to hear.

Slide the VOL control on the telephone base or cordless handset to increase the listening volume.

The answering system does not announce the correct day of the week for recorded messages time stamp.

Make sure you have set the date and time. See Configure your telephone.

System screens all my incoming calls.

You may have set Smart call blocker to screen calls without numbers and uncategorized calls. The telephone asks callers to announce their names or press the pound key (#). We recommend that you add the phone numbers of your family members and friends, and desired businesses to your Phonebook or Allow list, or add their names to the Star name list. This will avoid Smart call blocker to screen their calls.

To turn Smart call blocker off, see Set Smart call blocker on/off.

While screening a call, the telephone suddenly stops screening and connects to the call.

Another handset may have picked up the screening call.

If you have another telephone system sharing the same telephone line, and someone picks up the call on the other telephone system while the screening is in progress, the screening process will be terminated and connect you to the caller.

My telephone blocks calls from someone I know.

You may have saved the caller’s number in your block list. To remove the number from the block list, see Delete a block entry.

Blocking calls with numbers saved in my block list only.

If you want to block calls with numbers saved in your block list only, and allow all other calls to get through to you, change the settings to accept calls without numbers and uncategorized calls. See Control calls without numbers and Control uncategorized calls.

Blocking all unknown calls.

If you want to block all unknown calls with numbers that are not in your directory or allow list, change the settings to block calls without numbers and uncategorized calls. See Control calls without numbers and Control uncategorized calls.

Forwarding all unknown calls to the answering system.

If you want to forward all unknown calls with numbers that are not in your directory or allow list to the answering system. See Control calls without numbers and Control uncategorized calls.

The messages on the answering system are incomplete.

If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time.

If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

Make sure you enter the correct remote access code.

Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

I accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English.

While the cordless handset is not in use, press MENU/SELECT and then enter 364 to change the handset LCD language back to English.