Troubleshooting for adding cameras

• Make sure your mobile device meets the minimum requirement for the mobile app.
• Make sure your mobile device is connected to a secured 2.4GHz Wi-Fi network.
• Make sure your Wi-Fi signal is 2.4GHz. The camera does not support 5GHz Wi-Fi.
• Test your Wi-Fi network with other devices to make sure it's working.
• Make sure your router is broadcasting its SSID(name). The camera does not support hidden SSIDs.
• Make sure your Wi-Fi router uses rither WPA2-PSK/WPA-PSK or AES as its encryption method.
• Make sure that there is no MAC filter on router or add MAC address to router whitelist.
• Make sure your camera is connected to the same Wi-Fi network that your mobile device is connected to.
• Make sure your camera is receiving good signal from your Wi-Fi router.
• Double check that you've entered the correct password for your Wi-Fi network in the MyVTech Cams App.
• Make sure the location service on your mobile device is enabled.
• Reset the camera to set up connection again. Press and hold PAIR key for 20 seconds. The camera gives a long beep when it is reset to factory default.

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