Frequently asked questions

My telephone does not work at all.

Make sure the telephone base is installed properly, and battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base after use.

The display shows No line. I cannot hear the dial tone.

Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord.

If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider.

You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions.

I cannot dial out.

Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

Eliminate any background noise. Mute the handset before dialing, or dial from another room in your home with less background noise.

The display shows To register HS and See manual alternately. The handset does not work at all.

The handset is deregistered from the telephone base. Follow the steps in Register a handset to register the handset back to the telephone base.

The display shows Low battery.

Place the handset in the telephone base or charger for charging.

The battery does not charge in the handset or the handset battery does not accept charge.

Make sure the handset is placed in the telephone base or charger correctly.

If the battery is completely depleted, charge the battery for at least 30 minutes before use.

You may need to purchase a new battery.

The telephone does not ring when there is an incoming call.

Make sure the ringer volume is not set to off.

The handset may be too far from the telephone base. Move it closer to the telephone base.

My handset beeps and is not performing normally.

Move the handset closer to the telephone base. It may be out of range.

I hear noise on the cordless handset and the keys do not work.

Make sure the telephone line cord is plugged in securely.

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is interference during a telephone conversation. My calls fade out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.

The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.

The caller may not be calling from an area which supports caller ID.

The caller ID information displays after the first or second ring.

Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on, and your Internet is working properly.

Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

I accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English.

While the handset is not in use, press MENU and then enter 364 to change the handset LCD language back to English.